PRM Video (4,5 minutes)

Flying with restricted mobility
Passengers with disabilities can access the departure areas in the terminals by means of barrier-free routes. All special facilities in the passenger terminal are identifiable by the international wheelchair symbol.

Before travelling: Your wishes and needs count

• First ask your doctor whether you are medically fit for air travel.
• Please inform your airline or your travel agency of your disability when you book the trip. That way your needs and wishes (e.g. special food, wheelchair, etc.) can be taken into account. The respective airline will take care of all services such as your luggage, escort or special dietary needs and will inform the airport handling agent 36 hours in advance.
• This will also ensure that the airline is aware of your needs well in advance and that you are expected at the airport by employees who will provide you with assistance according to your needs.
• It is advisable to contact the airline on the day before departure to ensure that any requests made when you booked have actually been carried out. Remember to ask as well which terminal to go to and when you should arrive there.
• We kindly request that you come to the airport at least 90 minutes before departure for domestic flights, and at least two hours before departure for international flights.
• It is also important to contact your airline or travel agency to ask about special regulations or other details, e.g. the certificates of vaccination for dogs. All pets must have the European Pet Passport.  
  

 Getting to the airport by public bus service

• The city bus no. 2 which runs between the airport and the Railway station offers free transport of wheelchairs and is (mostly) equipped with a wheelchair ramp.

At check-in

• At the check-in desks, the staff  will welcome you and provide you with any assistance you need until you have boarded the aircraft. All other special services required by the passenger before departure are arranged here. Because not all disabilities are immediately apparent, it is advisable to remind the staff at the check-in desk of any restrictions you may have. This will ensure that your personal needs are taken into account during your trip.

Luggage and wheelchair service

• You can already order help when you book your ticket at the travel agency. If you need help unexpectedly please ask one of the employees at the check-in desk.     

Parking spaces

• Parking spaces for the disabled are located in the mulit-story car park next to the exit between stairway C and D. Allstairways are equipped with large lifts especially for wheelchairs. All parking spaces for the disabled are marked with the international symbol for the disabled.

• There are more parking spaces for the disabled located at the short stay car park P1 parallel to the covered pathway.

Pick-up Points

• We will arrange 3 pick-up points until end of July 2008 (see plan). Here you can contact us when you will need any special help. 

Medical Services and First Aid

• Situated on 1st floor of terminal 1 (take the elevator in the check-in area). Phone +43-662-8580-143

Sanitary facilities:

• You will find toilets and washrooms for the disabled in the check-in hall, departure hall and in the restaurant area in the first floor.  You can get there in the specially equipped lift. You can find the exact location on the plan of the building.   

Classifying your degree of mobility
To help your airline prepare in advance to meet your needs, it is advisable to inform the airline of the degree to which you are restricted in your mobility when you book your flight. The following international standard terms will help you to categorize your disability:

• WCHC - Wheel Chair Cabin Seat
  Passenger requires a wheelchair at all times, and also requires assistance inside the aircraft. Passenger has his/her own wheelchair.
• WCHS - Wheel Chair Steps
  Passenger cannot negotiate stairs, but can walk short distances unassisted.
• WCHR - Wheel Chair Ramp
  Passenger does not usually require a wheelchair, or requires a wheelchair only for longer distances. Can negotiate short stairways.
• STCR - Stretcher
  Passenger must be transported in a lying position.
• BLND - Blind
  Passagier is blind.
• DEAF
  Passagier with hearing impairment.
• DEAF-BLND
  Passagier is deaf and blind.

[print | send | back | top | modified: 15.10.2008]